Privacy Policy

VSD Helpdesk Mobile Application

1. Who We Are

VSD Helpdesk is operated by VVSD (developer contact: Vimal Vinod Rathod), based in Tanzania. For privacy questions or data requests, contact us using the details in Section 12.

2. Information We Collect

Depending on how you use the App, we may collect the following categories of data:

2.1 Account and personal information

• Name, email address, and profile details associated with your account
• Authentication and session information needed to keep you signed in securely
• Organization / customer, branch, or product details linked to your support account (where applicable)

2.2 Messages and support content

• Support tickets you create or are assigned to (subject, description, status, history)
• In-app chat and ticket messages, including text you send or receive
• Mentions, read status, and related support conversation metadata

2.3 Photos, videos, audio, and files

• Images, videos, audio recordings, and documents you choose to attach or share in tickets/chat
• These are collected only when you upload, capture, record, or attach them in the App

2.4 Device, app, and technical data

• Device type/model, operating system, and app version
• IP address and approximate network information used for security and connectivity
• Crash reports, diagnostic logs, and basic app usage/performance data
• Push notification device tokens (for Firebase Cloud Messaging / FCM)

2.5 Preferences and optional input

• App settings such as theme preferences and notification preferences
• Feedback or other information you voluntarily provide

We do not sell your personal information. We do not use your support content to show third-party advertising.

3. Permissions the App May Request

To provide features you choose to use, the App may request device permissions such as:

• Camera / photos / storage or media access — to capture or attach images and videos
• Microphone — to record audio messages when you use that feature
• Notifications — to send push alerts about tickets, messages, and updates
• Network access — to sync tickets, chat, and media with our servers

You can deny or revoke permissions in your device settings. Some features may not work without them.

4. How We Use Your Information

We use the information above to:

• Create and manage your account and authenticate you
• Provide ticket management, real-time messaging, and knowledge-base features
• Deliver, store, and display media and files you share with support staff
• Send push notifications and in-app alerts about tickets and messages
• Operate, secure, troubleshoot, and improve the App and related servers
• Respond to your support and privacy requests
• Comply with legal obligations and prevent fraud, abuse, or security threats

5. How We Share Information

We may share limited data only as needed to operate the App:

• Your organization’s support team / authorized staff — ticket content, messages, and attachments are visible to support staff who handle your requests
• Service providers (processors) who help us run the App, including:
  • Google Firebase Cloud Messaging (FCM) — to deliver push notifications using device tokens
  • Hosting / infrastructure providers — to store and serve app data on our servers
• Legal and safety disclosures — if required by law, regulation, legal process, or to protect rights, safety, and security

We do not share your personal data with third parties for their own marketing. Service providers are used only to provide services on our behalf and consistent with this policy.

6. Data Retention

• We keep account, ticket, message, and attachment data while your account is active and as needed to provide the Service.
• After a verified deletion request, personal data is removed from active systems within 30 days, and from backups within up to 90 days, except where longer retention is required by law.
• Anonymized or aggregated technical data that cannot identify you may be retained for security and product improvement.

Full deletion instructions: https://helpdesk.vvsdtz.com/request-data-deletion

7. Security

We use industry-standard safeguards, including encryption in transit (HTTPS/TLS), access controls, and authenticated sessions. No method of transmission or storage is 100% secure, but we work to protect your data against unauthorized access, alteration, disclosure, or destruction.

8. Your Privacy Rights and Data Deletion

Subject to applicable law, you may request to:

• Access or update your personal information
• Request deletion of your account and associated personal data
• Request a copy of your personal data (portability), where applicable
• Opt out of non-essential communications

How to request deletion:

1. Email info@vvsdtz.com from the email address linked to your account, with subject line “Data Deletion Request – VSD Helpdesk”; or
2. Follow the steps on our Data Deletion Request page; or
3. Contact support through the App where available.

We may need to verify your identity before completing the request.

9. Children’s Privacy

VSD Helpdesk is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.

10. International Processing

Your information may be processed on servers and by service providers in countries other than where you live (for example, hosting or Google FCM infrastructure). Where we do so, we take steps appropriate to the circumstances to protect your information in line with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will change when we do. The current version will always be available at https://helpdesk.vvsdtz.com/privacy_policy. Material changes may also be communicated in the App or by email where appropriate.

12. Contact Us

For privacy questions, data access, or deletion requests: